Just to be clear…
100% Money-Back Satisfaction Guarantee means just that.
If you don’t love it, send it back for a full refund.
If you’re not 100% satisfied with any product purchase,
just return it to us for a full refund, exchange, or store credit. Your choice.
All returns must be postmarked within 30 days of the date your product was delivered to you.
Please submit a return request below. You can choose an exchange, store credit, or a refund.
Once your request is submitted, we will provide you with a shipping label and a return invoice.
Place the item(s) securely back in the original packaging and mail it back to us.
Once your return has been received and authorized, your account will be credited or refunded
to the same financial account from which it was originally paid, less shipping fees.
Alternatively, you may request an exchange for any product of equivalent value, or general store credit for any products.
Again, 100% Satisfaction Guarantee. If you don’t absolutely love it, send it back.
If you have used any portion of the product and for any reason you just aren’t happy with it,
submit a request below and we’ll get you taken care of right away!
If you have any questions concerning our return policy, please contact us.
Live Chat | 888.MYKRATOM
Monday – Friday | 9a-5p | CST
If you would like to initiate a return, please fill out the form below and we will contact you ASAP to get you taken care of.
Please note, while we are able to provide you with a return shipping label, you will be responsible for all shipping fees associated with your return.
If you prefer to not use our shipping label and take care of the shipping yourself, that’s no problem, just select either option below.