FAQ

Do you have a physical location where I can shop in person?

We are only offering online sales and do not operate a storefront for in-person shopping.
It’s one of the reasons we offer free same-day shipping!

Where can I go to learn more about Kratom?

We encourage everyone to do as much research as possible to find out everything you can to arm themselves with the knowledge necessary to use this, or any product, in a safe and effective manner.
If you are unfamiliar with Kratom products, please take the time to explore the endless information available online that will allow you to make an informed decision about your purchase.

You can start by visiting our resources page, by clicking here, to read stories, watch videos, learn more about legislation, and stay up to date with the latest efforts by the American Kratom Association.

How do I find out about specials, promotions and discounts?

Great questions!
The best way would be to follow us on our socials.
Use the links at the top of the pages to follow us.
The links at the bottom of the pages will share whichever page you’re on.

Additionally, select orders get a 10% coupon code for every review.
If chosen, you’ll receive an email from our third-party review site a few days after you receive your order.

You can also sign up on the Monthly Coupon Mailer to get exclusive deals not advertised anywhere else.
You’ll also receive an instant Coupon Code worth 10% off any order.

Another great way to get discounts is by referring friends. You’ll get $10.00 for each person you refer.
Once they make their first purchase, you get a $10.00 credit and they receive a $5.00 credit.
These will be awarded in the form of Rewards Points, which you can easily redeem at checkout.
There’s no limit to how many you can earn and they never expire. Seriously!

Other than that, we’re always running random sales and specials so check back often to find more ways to save!

How do I make changes to my account?

Simply log into your account here and make changes as needed.
If you’re still having issues or looking to make changes to an order,
please have your order number ready and contact us via…

Live Chat or 888.MY.KRATOM
Monday – Friday | 9a-5p | CST
support@wholeearthgifts.com

Where are you located?

Our offices are in, and all shipping is from, Arlington, TX., right in between Dallas & Fort Worth.

How easy are returns?

How quickly will you ship my order?

All orders completed Monday – Friday by 2:00 pm will be shipped the same day.
Saturday orders completed by 12:00 pm will be shipped out the same day.
Orders completed after the above cut off times will be shipped the following day.
(US Central Standard Time | Sunday shipping not available)

Click here to learn more! 

Do you offer a satisfaction guarantee?

Of course! If you don’t love It, just send It back for a full refund.
You can get all the details here. Or you can skip all that and just Contact Us.

Live Chat or 888.MY.KRATOM
Monday – Friday | 9a-5p | CST
support@wholeearthgifts.com

I didn't find my questions answered. Who can help me?

What shipping options do you offer?

We offer free USPS First Class Shipping on all orders in the US.
This ranges from 4-7 days, depending on your distance from Dallas.

We also offer USPS Priority Mail, as well as, UPS Ground, for an additional charge.
Calculating shipping charges in your cart is really easier. Just using free shipping is even easier!

If you need any special arrangements like overnight, 2-day or anything else, we can definitely take care of you
Just contact us as soon as you’re ready!

Canadian orders over $49 also ship free. Orders under $49 ship for just $10

Let us know if you have any more questions!

Live Chat or 888.MY.KRATOM
Monday – Friday | 9a-5p | CST
support@wholeearthgifts.com

Will I receive tracking on my package?

All paid orders of $1 or more come with tracking.
The only orders that do not, are the free samples with the free shipping option.

Once your order is shipped you’ll receive an email with your tracking number.
From there you can view our custom tracking page to the current location and delivery estimates.

Or, you can go to the Shipping Page and enter your order number and email address to view your order status and tracking number, once your order has shipped.

Any questions, don’t hesitate to get in touch with us!

Live Chat or 888.MY.KRATOM
Monday – Friday | 9a-5p | CST
support@wholeearthgifts.com

When will you ship my order?

All orders completed Monday – Friday by 2:00 pm will be shipped the same day.
Saturday orders completed by 12:00 pm will be shipped out the same day.
Orders completed after the above cut off times will be shipped the following day.
(US Central Standard Time | Sunday shipping not available)

Questions?
Live Chat or 888.MY.KRATOM
Monday – Friday | 9a-5p | CST
support@wholeearthgifts.com

How quickly will my order be delivered?

Free USPS First Class Shipping delivery times can vary, but 3-5 days seems to be the average range.

We also offer 3 Day USPS Priority Shipping for a flat $7.50 to anywhere in the country.
Of course, the USPS offers no guarantees, but so far all deliveries have made it in 3 days or less.

If you need it faster or overnight, we can certainly help you out.
Just let us know in the notes section of your order or call, chat, or email to discuss options.

Head on over to the shipping page to get all the details.

Live Chat | 888.MY.KRATOM
Monday – Friday | 9a-5p | CST
shipping@wholeearthgifts.com

Do you ship to PO Boxes?

We most certainly do!

If you would like to ship to a PO Box, please select Free Shipping or USPS Priority.
UPS will NOT ship to a PO Box.

Where do you ship within the United States?

All products ship from Arlington, TX.

We ship to all states in the US except for; Alabama, Arizona, Arkansas, Georgia, Indiana, Nevada, Rhode Island, Utah, Vermont & Wisconsin.

We ship to all remaining states in the US, with the exception of the following cities; Oceanside, CA., San Diego, CA., Sarasota, FL., Jerseyville, IL., Alton, IL., Edwardsville, IL., Columbus, MS., Union County, MS. and Denver, CO.

Do you ship discretely?

Yes. Products arrive in a standard box or envelope from Whole Earth Gifts with no mention of any contents.
The website name will be visible in the return address portion of the label, so if you would like that obscured, please mention it in the Notes section when submitting your order.

How do I make changes on an order I've already placed?

If you need to make changes to products, quantities, shipping addresses, or anything else, get in touch with us as soon as you possibly can.
If your order has not shipped we will be able to make the changes for you, no problem.
If your order has shipped, let us know anyway and we’ll figure out the best way to get you taken care of.

Live Chat | 888.MY.KRATOM
Monday – Friday | 9a-5p | CST
shipping@wholeearthgifts.com

My question isn't answered here. Who can help me?

Are your products lab tested?

Definitely!
You can view test results on our Lab Tests page.

How do I store my products?

Store in a cool dry place, ideally between 60-80 degrees Fahrenheit. (15-27 Celcius)
Keep out of direct sunlight and moisture. Keep out of the reach of children and animals.
Try your best to keep the container air-tight.

Here is a great read from the fine folks over at Speciosa Guide |
How to Store Kratom the Right Way

Will I receive the exact same product that is pictured on the website?

You certainly will. Most product pics were taken by us.
Even if they weren’t, they are all actual photos of the exact same product you’ll receive.

My questions wasn't answered here. Who can help me?