Where can I go to learn more about Kratom?
-We encourage everyone to do as much research as possible to find out everything you can to arm yourself with the knowledge necessary to use this, or any product, in a safe and effective manner. If you are unfamiliar with Kratom products, please take the time to explore the endless information available online that will allow you to make an informed decision about your purchase. ‘Resources’ page is a good place to start browsing. Here are a couple of links to get you going…
How do I find out about specials, promotions and discounts?
The best way would be to follow us on our socials.
Use the links at the top of the pages to follow us.
The links at the bottom of the pages will share whichever page you’re on.
Additionally, you can review any product you’ve purchased and received $5.00 off any future order.
You can only review each product once but you can review all of the products and get $5.00 or each one you review.
You can also sign up on the Monthly Coupon Mailer to get exclusive deals not advertised anywhere else.
You’ll also receive an instant Coupon Code worth 10% off any order. Find the sign-up form at the bottom of the Home Page.
Other than that, we’re always running random sales and specials so check back often to find more ways to save!!
What forms of payment do you accept?
Can I call in my order, or submit it by email or live chat?
Call or Chat with us during normal business hours or shoot us an email anytime.
We’ll just need the following info to get your order submitted…
3. Email address
4. Order Details
5. Bank Name
Live Chat or
US Central Standard Time
How do I make changes to my account?
Where are you located?
Our offices and all shipping is located in Arlington, TX. Find out more About Us.
What is your return policy?
We’re pretty flexible with our returns. If it’s the right thing to do, it’s probably what should happen.
How quickly will you ship my order?
All orders completed by 2pm cst ship the same day. Click here to learn more!
Do you offer a satisfaction guarantee?
I didn't find my questions answered. Who can help me?
What shipping options do you offer?
We offer free USPS First Class Shipping on all orders in the US.
This ranges from 4-7 days, depending on your distance from Dallas.
We also offer 3 day USPS shipping in the US for $7.50
If you need any special arrangements like overnight, 2-day or anything else, we can definitely take care of you
Just contact us as soon as you’re ready!
Canadian orders over $49 also ship free. Orders under $49 ship for just $10
Let us know if you have ay more questions: firstname.lastname@example.org
Will I receive tracking on my package?
Once your order is shipped you’ll receive an email with your tracking number.
From there you can view our custom tracking page to current location and delivery estimates.
Alternatively, you can go to; My Account>Orders>View Order, where you can find your tracking number.
Or, you can go to the Shipping page and enter your order number and email address to view your order status and tracking number, once your order has shipped.
When will you ship my order?
All orders completed Monday – Saturday by 2:00 pm will be shipped the same day.
Orders submitted after 2:00 pm will be shipped the following day.
(US Central Standard Time | Sunday shipping not available)
How quickly will my order be delivered?
We also offer 3 Day USPS Priority Shipping for a flat $7.50 to anywhere in the country.
Of course, the USPS offers no guarantees, but so far all deliveries have made it in 3 days or less.
If you need it faster or overnight, we can certainly help you out.
Just let us know in the notes section of your order or call, chat, or email to discuss options.
Live Chat | 888.MYKRATOM
Mon-Sat 8a-10p | US Central Time
Do you ship to PO Boxes?
We most certainly do!
Where do you ship within the United States?
All products ship from Arlington, TX.
We ship to all states in the US except for; Alabama, Arizona, Arkansas, Georgia, Indiana, Nevada, Rhode Island, Utah, Vermont & Wisconsin.
We ship to all remaining states in the US, with the exception of the following cities; Oceanside, CA., San Diego, CA., Sarasota, FL., Jerseyville, IL., Alton, IL., Edwardsville, IL., Columbus, MS., Union County, MS. and Denver, CO.
Can you ship my order outside of the United States?
We will ship to any country outside the US that does not prohibit the delivery of any product ordered.
Enter your address at checkout. If no options are available, contact us and we’ll get you set up right away.
Live Chat | 888.MYKRATOM
Mon-Sat 8a-10p | US Central Time
Do you ship discretely?
Yes. Products arrive in a standard brown box from Whole Earth Gifts with no mention of any contents.
How do I make changes on an order I've already placed?
If you need to make changes to products, quantities, shipping addresses, or anything else, get in touch with us as soon as you possibly can.
If your order has not shipped we will be able to make the changes for you, no problem.
If your order has shipped, let us know anyway and we’ll figure out the best way to get you taken care of.
Does all shipping come with insurance?
My question isn't answered here. Who can help me?
Where do your products come from and who makes them?
Are your products lab tested?
All raw material is tested upon arrival and then finished product gets tested, as well.
Results reveal purity, content, and potency. You can view test results on our Lab Tests page.
How do I store my products?
Store in a cool dry place, ideally between 60-80 degrees Fahrenheit. (15-27 Celcius)
Keep out of direct sunlight. Keep out of reach of children.
Will I receive the exact same product that is pictured on the website?
You certainly will. Most product pics were taken by us and are always actual photos of the exact products we ship.