Whole Earth Gifts FAQ

Getting started and products

I’m brand new to kratom. Where do I start?

Read before you buy. Level 1 of Kratom University covers the basics in plain language and costs nothing. The Kratom Guide walks you through the differences between colors, strains, and formats so you can choose for yourself. If you would rather talk it through, book a free one-on-one consultation with our founder, who owns and runs the company.

What formats do you carry?

Powder, capsules, and extracts. Powder is the leaf harvested, dried, and milled. Capsules are that same powder in a shell, which costs more per gram and saves you measuring. Extracts are concentrated preparations and are not where a new customer should start.

Are your products lab tested?

Yes. Every batch of every kratom product, from every brand we carry, is tested by an independent laboratory accredited to ISO/IEC 17025 before it goes up for sale. Every report is published, with no login or email required. Our house product is tested three separate times by three separate parties.

What does AKA GMP Qualified mean?

The American Kratom Association runs the only voluntary manufacturing standards program this industry has, and it qualifies the manufacturer that makes a product rather than the store that sells it. Whole Earth, our house brand, is AKA GMP Qualified, and that page covers what the program checks, how the audit works, and what qualified status does not claim.

Do you carry more than one brand, and why?

Yes. Our house brand sits alongside a curated set of brands we carry. We talk to the company, read their lab results, and buy and try the product ourselves before it goes on the shelf. Carrying more than one brand also means you can rotate between them rather than buying the same thing on repeat.

Orders and shipping

Do I need an account to order?

Yes, and you can create one during checkout in a few seconds. The account is how you track orders, stack your points, and review previous orders.

What payment methods do you accept?

Visa, Mastercard, Discover, and Diners Club, processed through Authorize.net.

When will my order ship and how long does it take?

Orders placed Monday through Friday before 1:00 PM Central ship the same day. Anything after that goes out the next business day. We do not ship on weekends or USPS holidays.

Every order ships free with no minimum, through USPS or UPS depending on size and destination. Delivery generally runs three to seven days from Arlington, Texas. Paid upgrades are available at checkout if you need it faster. Alaska, Hawaii, Puerto Rico, and the US Virgin Islands ship at no extra charge and can take up to three weeks. We do not ship internationally.

Every order comes with tracking, sent by email as soon as it ships.

Do you ship to PO boxes?

Yes, by USPS only. UPS does not deliver to PO boxes, so a PO box address ships USPS regardless of what was selected at checkout.

Is the packaging discreet?

Yes. Plain brown boxes, nothing on the outside naming the product or the contents. The return label reads Whole Earth, Shipping Department, with our address. If you want it handled differently, leave a note at checkout and we would be happy to accommodate.

Do you offer local pickup?

Yes, by appointment. There is no retail storefront, but local customers are welcome to arrange a pickup. Contact us to schedule one.

Returns and refunds

What is your satisfaction guarantee?

Thirty days from the day the carrier shows your order was delivered. Used, opened, half gone, it does not matter. Your choice of a refund, an exchange, or store credit for the products you send back.

Mail the return first, then submit the form with your tracking number. Return postage is yours and nothing is deducted from what you get back. Refunds go to the card used for the original order.

What if my order is damaged, lost, or stolen?

Shipping protection is an optional upgrade at checkout. With it, we can replace, refund, or issue store credit for eligible orders lost, stolen, or damaged in transit, subject to a claims review.

Without it, what you can recover may be limited to whatever the carrier’s own claims process offers. We will help you work the claim either way.

How long do refunds take?

We process it the moment it is approved. How fast it lands is your bank’s timeline, not ours, and that is the only part we cannot speed up.

Rewards and saving

How does the rewards program work?

Ten points for every dollar you spend, which equates to ten percent back on every order. For example, two thousand points redeems for twenty dollars off your next order. Points post automatically, never expire, and are easily redeemed at checkout.

What is Subscribe and Save?

A recurring order on the products you buy anyway, at fifteen percent off every delivery, with no code to enter. You set the frequency and can change or cancel it whenever you want.

What are all the ways to save?

Rewards points on every order. Subscribe and Save at fifteen percent. Ten dollars in credit for you and ten for anyone you refer, once they order. Up to two thousand points for finishing all four levels of Kratom University. Split Kilo, which lets you break a kilo into as many as four colors at no extra charge. And our coupon mailer, which is where the periodic offers go out.

Education and responsible use

Do you provide education on responsible use?

It is the main thing we do. Our Responsible Kratom Use library covers what kratom does to a body over time and what the risks are. Kratom University is a four-level course, twenty-four lessons, that takes someone from knowing nothing to understanding what they are buying.

All of it is free and none of it requires a purchase.

Do you offer free educational tools?

Yes. The Responsible Use Toolkit is downloadable PDFs, including trackers, planners, and a legal and travel checklist. The cost comparison tool is free to use as well, and it shows you what any product on this site actually costs per gram. No account, sign up, or purchase required.

Safety and legal

Are there health considerations I should know about?

Yes, and they are not fine print. Kratom may interact with medications, and it is not appropriate for everyone.

Do not use it if you are pregnant, nursing, taking any medication, or managing a health condition, without talking to a qualified healthcare professional first. Keep it out of reach of children and pets, and do not use it before or while driving or operating heavy machinery.

The disclosures on this page and at the foot of every page carry the rest, and the Responsible Kratom Use library covers it properly.

What is the age requirement, and how does verification work?

Twenty-one and over, everywhere we ship, with no exceptions.

That is our rule, not the law. Minimum ages vary by state, some places set none at all, and the landscape shifts constantly. Rather than track a moving target, we apply twenty-one to every jurisdiction we ship to.

Your first order requires a government-issued ID, uploaded or photographed at checkout. Every order after that asks only for your date of birth. No signature is required at delivery.

Is kratom legal everywhere?

No. Legal status varies by state, county, and city, and it changes without anyone notifying a vendor. We do not ship where kratom is prohibited, including military bases. The states we do not ship to are listed in the footer of every page, and the full list, including counties and cities, is on our shipping page.

Verifying the law where you live is your responsibility, and it is worth checking rather than assuming.

Are your products FDA approved?

No kratom product is FDA approved. We do not make medical claims, treatment claims, or health claims of any kind, and we do not publish customer reviews that make them either. What we sell is a lab-tested botanical, described by what is in the package.

Support

How do I reach support to talk to a live human?

Call 888.695.7286, Monday through Friday, 9 a.m. to 5 p.m. Central. Email support@wholeearthgifts.com, or use the contact form.

The virtual assistant runs around the clock. It is not a person. It is an automated system that can do lots of things, but not everything. Monday through Friday, 9 a.m. to 5 p.m. Central, tell it you want to speak to someone and it will transfer you to a live agent. Outside those hours it takes a message.

Can I talk to someone before I buy?

Yes. Book a free one-on-one call, or just phone in during business hours. No pitch, and no obligation to buy anything.

Why is there no button to review a product?

Because anyone could press it. Reviews here are by invitation only, sent after an order to the customer who bought that product, and a customer is only invited once per product. It is slower and it is the only way the ratings mean anything.