I'm brand new to kratom. Where do I start?
Start with Level 1 of Kratom University — it covers the basics in plain language. You can also receive a Personalized Color Consultation for a structured recommendation based on your goals. If you'd prefer to talk it through, book a free one-on-one consultation with one of our plant experts.
What is kratom?
Kratom is a botanical leaf harvested from a tropical tree native to Southeast Asia. After harvesting, leaves are dried and ground into powder. It is an adult-use ingestible botanical product — natural in origin, but deserving of structure and informed participation. For a deeper introduction, visit Kratom University.
What's the difference between colors — Red, Green, White, and Gold?
Color categories reflect how leaves are dried and processed, and they're the most useful way to think about choosing kratom. Red varieties are commonly associated with evening and relaxation. Green with daytime balance. White with energy and focus. Gold with a smooth, versatile quality. Strain names matter far less than color. Take our Personalized Color Consultation for a tailored recommendation.
What do the different strain names mean?
Strain names are labeling conventions, not scientific classifications. The same harvest may carry multiple names at different points in the supply chain. Color category and product consistency are more meaningful guides. Our Kratom Guide breaks this down in plain terms.
What product formats do you carry?
We carry powder, capsules, and extracts. Powder is the most direct form — harvest, dry, grind. Powder filled capsules offer pre-measured servings and convenience. Extracts are concentrated and best suited for experienced consumers. Not sure which format fits you? Our Personalized Color Consultation includes format guidance based on your experience level.
Are your products lab tested?
Yes. Every product we carry is third-party lab tested for purity, composition, and contaminant screening. Certificates of Analysis are available here. Transparency isn't optional for us — it's foundational.
What does AKA/GMP Certified mean?
AKA stands for American Kratom Association, and GMP stands for Good Manufacturing Practice. These are voluntary certification programs that reflect structured operational standards — covering training, sourcing, handling, testing, and documentation. Our house brand, Whole Earth, is AKA/GMP Certified. We also carry several third-party brands that meet the same standard. In a developing industry where safeguards are often voluntary, certification reflects a genuine commitment to discipline.
Why does quality vary across the industry?
Kratom is harvested internationally in regions where large-scale traceability systems are still developing. Without mandatory regulation and oversight, safeguards are largely self-imposed — which is exactly why lab testing, certification, and supplier relationships matter. Kratom University Level 4 covers industry literacy in depth.
Do you carry multiple brands? If so, why?
Yes. We curate a selection of trusted brands alongside our house label, each chosen for quality, testing standards, and certification alignment. Offering multiple brands also supports product rotation, an important responsible use practice. You can explore all of our brand partners here.
Do I need an account to place an order?
Yes, an account is required — but you can create one in seconds during checkout. Having an account lets you track orders, manage rewards points, and maintain your purchase history.
When will my order ship?
All orders placed by 1:00 PM CST are guaranteed to ship the same day. Orders placed after the cutoff often ship same day as well, though it's not guaranteed. Orders are processed Monday through Friday. Weekend and USPS holiday shipping is not available.
What shipping options do you offer?
Every order ships free — no minimum, no fine print, no exceptions. We also offer upgraded and expedited shipping options at checkout if you need your order sooner or prefer a specific carrier.
Do you ship to PO boxes?
Yes, but only via USPS. UPS does not deliver to PO boxes, so if your shipping address is a PO box, your order will ship via USPS regardless of the option selected at checkout.
Is packaging discreet?
Yes. All orders ship in plain brown cardboard boxes with no product details, brand names, or identifying information on the outside. The return label will show Whole Earth — Shipping Department, with our address. If you'd like any details backed out, just leave us instructions in the Notes section of your order at checkout.
Do you offer local pickup?
Yes, by appointment. We don't have a public retail storefront, but local customers are welcome to arrange a pickup. Contact us to schedule.
Do you provide order tracking?
Yes. You'll receive a shipping confirmation email with your tracking number as soon as your order ships.
Do you ship internationally?
No. We ship within the United States only, to locations where kratom is legally permitted.
What is your satisfaction guarantee?
Every order is backed by our 30-day 100% satisfaction guarantee. If you're not happy with your purchase, contact us for a refund, exchange, or store credit — your choice. Finding the right product can sometimes take a try or two, and we want you to feel completely comfortable exploring what works, risk-free. Get the full details or start a return here.
What if my order gets damaged, lost, or stolen?
We offer optional shipping insurance at checkout that covers damage, loss, and theft. We strongly recommend adding it, especially for larger orders. If something goes wrong on an uninsured order, we will work closely with you and the carrier to pursue a resolution as quickly as possible, though we cannot make guarantees without coverage in place.
How long do refunds take?
Refunds are processed on our end immediately upon approval and will post to your account within seconds. How quickly it clears depends on your bank. Please reach out to them if you need additional details regarding a refund that has posted, but is still pending.
How does the rewards program work?
You earn 100 points for every $1 you spend. That equates to 10% back on every order. Points accumulate in your account automatically. They never expire and they can be applied toward future purchases — no codes, no hoops, just easy savings.
How can I save even more?
Several ways beyond standard purchases:
What is Subscribe & Save?
Set up a recurring order on your favorite products and save 15% automatically on every delivery. No coupon needed. You control the frequency and can adjust or cancel anytime.
How do I get access to coupons and promotions?
Subscribe to our coupon mailer — we send regular discounts directly to your inbox. You can sign up on our website or opt in during account creation.
What are all the ways to save?
Here are the easiest ways to save even more:
How do I redeem my points?
Points are redeemable at checkout. Your available balance displays in your account dashboard.
Do you provide education on responsible use?
Yes — it's one of our core commitments. The Whole Earth Education Initiative includes three dedicated resources: the Responsible Use Guide, the Personalized Color Consultation, and Kratom University. We believe informed consumers make better decisions — and better decisions protect long-term wellbeing.
What is tolerance, and how do I manage it?
Tolerance is a natural adaptive response — when the same botanical profile is used repeatedly without variation or spacing, responsiveness can gradually decrease. The most effective way to manage it is through intentional rotation between color categories, incorporating non-use days, and avoiding automatic escalation in frequency. Kratom University Level 2 covers this in depth.
What is product rotation and why does it matter?
Rotation means alternating between different color categories rather than relying on one profile consistently. It reduces repetitive exposure and supports long-term responsiveness. Most responsible consumers use two to three colors in a simple, repeatable structure. To get help with tolerance management and building a rotation strategy, please visit our Responsible Use - Safety and Education Guide.
Should I take breaks?
Yes — intentional non-use days and periodic breaks are strongly encouraged. They support physical balance, reinforce behavioral discipline, and help preserve long-term responsiveness. They're part of a well-structured routine, not a sign that something is wrong. The Responsible Use Guide includes a free Tolerance Break & Reset Planner.
Are there health considerations I should know about?
Kratom may interact with certain medications or health conditions. If you take prescription medications, or have a chronic health condition, you must consult a qualified healthcare professional before use. Kratom is for informed adults only. Those who are pregnant or breastfeeding should avoid using this product. Our Responsible Use Guide covers health considerations in full, yet it is not a substitute for medical advice.
Do you offer free educational tools and resources?
Yes. The Responsible Use Toolkit includes nine free downloadable PDFs — rotation trackers, tapering planners, wellness reflection sheets, a legal and travel checklist, and more. No account required.
What is the age requirement to purchase?
We follow applicable state law, which varies by state and the landscape is changing frequently. Where a state sets a minimum age, we enforce it. Where no state law applies, we enforce a minimum age of 18. Age verification with a valid government ID is required before your first purchase. Once verified, future orders only require you to enter your date of birth at checkout.
Is kratom legal everywhere?
No. Kratom's legal status varies by state, county, and municipality — and regulations can change without notice. We do not ship to locations where kratom is prohibited. This includes military bases. It is your responsibility to verify the laws in your area before purchasing. The American Kratom Association's state legality map is a reliable resource for current information.
Can I travel with kratom?
Laws vary significantly by state, city, and country. If you're traveling, verify legality at your destination and in every jurisdiction you'll pass through. Air travel and international travel carry additional considerations. Our Responsible Use Guide includes a free Legal & Travel Checklist. When legality is unclear, the safest choice is not to transport.
Are your products FDA approved?
Kratom is not an FDA-approved product. It is a botanical sold for use by informed adults only. We do not make medical claims, treatment claims, or health benefit claims. We sell lab-tested, certified products and provide structured education. We believe informed consumers make better decisions.
How do I reach support?
We offer several options for your convenience. Please choose what works best for you:
Phone and live chat are available Monday through Friday, 9:00 AM – 5:00 PM CST. You'll reach a real person who actually cares about getting it right for you.
Can I talk to someone before I buy?
Absolutely. You can book a free one-on-one consultation with one of our plant experts — no pressure, no pitch, just straightforward guidance. You can also reach us by phone at 888.MY.KRATOM (888.695.7286), via live chat, or by email at support@wholeearthgifts.com.
I have a question that isn't answered here.
Reach out — we're happy to help. Call us at 888.MY.KRATOM (888.695.7286), start a live chat, or book a consultation. We'd love to hear from you!
Your Journey To Wellness Begins Here
Your Journey To Wellness Begins Here
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