Whole Earth Gifts Reviews
AI-generated summary of customer reviews
Customers write most often about the quality and consistency of the products, along with freshness, packaging, and grind. Service and shipping come up throughout: orders going out fast, tracking arriving when it should, and a person answering the phone when they need one. Pricing and value run through the set as well, including free shipping on every order, sales, and rewards. The theme across all of it is that customers get what they expect, and they get it when they expect it.How a review gets here
There is no button on this site that lets a visitor review a product.
That is deliberate. On most vendor sites, anyone can open a product page and post a review, whether or not they have ever bought the thing. It is the easiest way in the world to fill a page with reviews that were never earned.
Instead, we invite. After an order, the customer who bought it gets an email asking what they thought. That invitation is the only route in, for product reviews and store reviews alike, and it only ever goes to someone we can confirm bought from us. If a customer has already reviewed a product, the system does not ask them again, so one customer means one review per product.
How the star rating is calculated
The rating on a product is the average of every published review for that product. Nothing is weighted, nothing is dropped for being old, and there is no minimum number of reviews before a rating appears.
A product with four reviews shows the average of those four. We do not hide a low count to make the number look better established than it is.
The rating at the top of this page works the same way, one level up. It is the average of every published review on the site, product reviews and store reviews together, across the whole catalog. It is not a separate score and nothing feeds it that is not already published somewhere on this site.
What gets removed, and why
Reviews come down for one reason: making a claim about what kratom did for the person who wrote it.
They do not come down for being negative. Not once. What we remove skews almost entirely to four and five stars, because an enthusiastic review is the one most likely to describe an outcome, and an outcome described on our product page is legally our claim rather than the customer’s.
We have removed dozens of them. Every one was a person telling the truth about their own experience, and every one was a sentence we are not permitted to publish.
That policy is explained in full on our about page, including what it costs us.
Where the gaps come from
We have changed review platforms more than once over the years, and the migrations were not clean.
When a customer’s history did not carry over correctly, that customer could be invited to review a product they had already reviewed. We have found duplicates from this and removed the ones we found, and it is possible some remain.
We would rather tell you that than let you find one and wonder what else is wrong.