Live Chat and Virtual Assistant
The virtual assistant below is automated. It answers questions about products, orders, shipping, returns, rewards and kratom education, and it can look up an order and its tracking for you.
Live agents are available Monday through Friday, 9 a.m. to 5 p.m. Central. If you would rather talk to a person, just tell the assistant you want to speak to someone and it will transfer you. Outside those hours it takes a message and we answer on the next business day.
What It Can Help With
- Orders, tracking and delivery
- Shipping, returns and the 30-day satisfaction guarantee
- Rewards points, referrals and account questions
- Product questions: format, brand, lab testing and availability
- Finding the right page in the Kratom Guide, Responsible Kratom Use or Kratom University
What It Will Not Do
The assistant will not tell you how much to take, make health claims, or give medical or legal advice. Serving size and servings per container are printed on every package. Kratom is intended for adults 21 and over.
Other Ways to Reach Us
Call us at 888.695.7286, send a message through our contact page, or check the FAQ for the questions we are asked most often.