Whole Earth Gifts Subscription Terms

1. Subscription Program Overview

The subscription program provides automatic recurring deliveries of eligible products at a discounted subscription price. Available delivery frequencies are displayed at the time of enrollment and may include intervals of every two (2) weeks, one (1) month, six (6) weeks, two (2) months, or other intervals offered from time to time.

Subscriptions automatically renew at the selected frequency until cancelled in accordance with these Subscription Terms.

Kratom is not intended for long-term or daily use. A subscription is a purchasing convenience for customers who choose to order on a recurring basis. It is not a recommendation to consume any product daily, continuously, or without interruption. Pausing and skipping are available at any time under Section 5, and the disclosures set forth in the Master Terms & Conditions, Section 9, apply to every subscription order.

2. Eligibility

To enroll in and maintain a subscription, you must:

• Be at least 21 years of age, which is the minimum age Whole Earth Gifts requires of every customer regardless of the minimum age set by the jurisdiction to which your order is shipped;
• Meet any higher minimum age set by the jurisdiction to which your order is shipped;
• Order products that are legal to purchase, possess, and receive at your shipping destination under applicable federal, state, county, municipal, and local law;
• Maintain a valid payment method on file; and
• Maintain an account in good standing under the Master Terms & Conditions.

Eligibility is assessed at enrollment and again at each recurring order. We reserve the right to refuse, suspend, modify, or terminate any subscription where fulfillment would violate applicable law, where eligibility cannot be confirmed, or where account conduct warrants action under these Subscription Terms or the Master Terms & Conditions.

3. Automatic Billing and Authorization

By enrolling in a subscription, you authorize Whole Earth Group, LLC and its payment processors to automatically charge your selected payment method for each recurring order at the selected delivery frequency, plus applicable taxes and shipping charges.

Each successful recurring charge creates a new subscription order and authorizes shipment of the subscribed products. Your subscription products, delivery frequency, subscription price, and next scheduled order date are shown in your account dashboard. You are responsible for maintaining accurate billing, payment, and shipping information at all times.

4. Minimum Commitment

The subscription program requires two (2) completed subscription orders before cancellation is available. An order is completed when it has been submitted and paid. This requirement is disclosed at the time of enrollment.

• Cancellation is not available until two subscription orders have been completed.
• The first two subscription orders are fulfilled and billed as scheduled regardless of any cancellation request submitted before that point.
• An order that fails payment and is not subsequently paid, or that is cancelled or not fulfilled by us, does not count toward the two completed orders.
• Once the second subscription order has been completed, you may cancel future renewals at any time.

Customers are encouraged to confirm satisfaction with a selected product through a one-time purchase before enrolling in a subscription.

5. Modifications, Pauses, and Skips

After enrollment, you may modify your active subscription at any time, including:

• Delivery frequency;
• Product selection;
• Product size or variation; and
• Other available subscription options.

Subscription pausing and order skipping are available at any time through your account dashboard, subject to system availability. Modifications, pauses, or skips submitted after a recurring payment has already been processed will not affect the order that has been billed.

6. Cancellation

After two subscription orders have been completed, you may cancel future subscription renewals at any time through your account dashboard or by contacting customer support at support@wholeearthgifts.com.

Cancellation submitted through your account dashboard takes effect immediately. Cancellation requested by email takes effect on our receipt of your request, and we will confirm it in writing. No further recurring charge will be made after a cancellation request is received.

Any order that has already been successfully billed before a cancellation request is received will still be processed and shipped and is not subject to cancellation.

7. Subscription Pricing

Eligible subscription orders receive the subscription discount displayed at enrollment.

• Subscription pricing may not be combined with discount codes, promotional codes, rewards points, referral credit, store credit, sale pricing, storewide promotions, affiliate discounts, or any other offer unless expressly authorized by the Company in writing.
• Active subscriptions retain the subscription price in effect at enrollment. Future price increases will not apply to an active subscription unless the subscription is cancelled, terminated, or materially modified.
• If a subscription is cancelled and later restarted, the subscription pricing in effect at the time of re-enrollment will apply.
• Price-locked subscription pricing is personal to the original subscriber and may not be transferred, assigned, shared, or otherwise conveyed to any other person or entity.

8. Failed Payments

If a recurring payment fails, our payment processor may automatically retry the charge one or more times over a limited retry period. If payment remains unsuccessful after that period, the subscription may be placed on hold, suspended, or cancelled at our discretion.

We reserve the right to cancel any subscription due to failed payments, excessive payment disputes, suspected fraud, account misuse, or other conduct that creates unreasonable business risk.

9. Returns and Satisfaction Guarantee

Subscription orders are eligible for coverage under our Satisfaction Guarantee beginning with the third subscription order. The first two subscription orders under any new enrollment are not eligible for the Satisfaction Guarantee.

This limitation does not apply to:

• Manufacturer defects confirmed by the Company;
• Incorrect products shipped by the Company; or
• Situations where a remedy is required by applicable law.

Beginning with the third subscription order, qualifying returns are subject to the return conditions set forth in the Master Terms & Conditions, Section 6, including the handling of returned product under Section 6.4.

10. Product Availability and Legal Compliance

Subscription enrollment does not guarantee perpetual availability of any particular product, formulation, size, variation, or delivery frequency. We may modify, suspend, delay, discontinue, substitute, or cancel subscription shipments due to inventory limitations, supplier disruptions, regulatory changes, legal restrictions, or other circumstances beyond our control.

If shipment to a subscriber’s location becomes restricted or prohibited under applicable law, we may immediately suspend or terminate the subscription without liability.

11. Subscription Abuse Prevention

We reserve the right to terminate any subscription obtained or maintained through fraud, abuse, misrepresentation, account manipulation, chargeback abuse, or conduct intended to circumvent these Subscription Terms.

Upon termination for abuse, any locked-in or promotional subscription pricing ceases immediately, and no refund will be issued for any subscription order that has already been fulfilled. Cancellation and refund of subscription orders that have not yet shipped is governed by the Master Terms & Conditions, Section 5.1.

12. Customer Acknowledgment

By enrolling in a subscription, you acknowledge and agree that:

• Kratom is not intended for long-term or daily use, and a subscription is a purchasing convenience rather than a recommendation to consume any product daily or continuously;
• The subscription automatically renews at the selected frequency;
• Two (2) completed subscription orders are required before cancellation is available;
• Future recurring charges will occur unless the subscription is cancelled after the minimum commitment is satisfied;
• Cancellation does not affect orders that have already been billed;
• The first two subscription orders are not eligible under the Satisfaction Guarantee;
• Subscription pricing may not be combined with other discounts or promotional offers;
• Pausing, skipping, and product modifications are available at any time through your account dashboard; and
• Subscription pricing and any subscription benefit may be forfeited where a subscription is terminated for abuse under Section 11.

13. Changes to These Terms

We may update these Subscription Terms from time to time. When we do, we will revise the Last Updated date at the top of this document. Changes take effect when posted, except that a change which materially reduces your rights or materially increases your obligations takes effect thirty (30) days after it is posted, and we will notify active subscribers by email before it takes effect. Material changes include changes to Section 4, Section 6, Section 7, and Section 9.

A change to these Subscription Terms does not alter the subscription price locked under Section 7 for a subscription that is active when the change takes effect. A change does not apply retroactively to a dispute that arose before the change took effect. Continued participation in the subscription program after a change takes effect constitutes your acceptance of it.

14. Contact Information

Whole Earth Group, LLC d/b/a Whole Earth Gifts
4108 SW Green Oaks Blvd. #173176
Arlington, Texas 76003
Phone: 1-888-695-7286
Email: support@wholeearthgifts.com
Website: www.wholeearthgifts.com