Whole Earth Gifts Rewards Program Terms

1. Program Overview

The Whole Earth Gifts Rewards Program (“Program”) allows eligible customers to earn points on qualifying activities and to redeem those points for discounts on eligible purchases. Enrollment in the Program is automatic upon account creation.

Points have no cash value, do not constitute property, and are not transferable. Points are a revocable benefit rather than a vested entitlement.

Rewards points and referral credit are separate. Rewards points are governed by these Rewards Program Terms. Referral credit is store credit and is governed by the Referral Program Terms. Points are not converted into store credit, and store credit is not converted into points. Any coupon or credit offered in connection with a submitted review is governed by the Master Terms & Conditions, Section 8.3, and is not rewards points.

2. Eligibility

To earn or redeem points, you must hold an account in good standing under the Master Terms & Conditions and meet the eligibility and age requirements set forth in the Master Terms & Conditions, Section 2.

Points are earned and held by an individual account holder. Holding more than one account is not itself a violation. Points accumulated through accounts created or used to earn points more than once are subject to forfeiture under Section 7 of these Rewards Program Terms and under the Master Terms & Conditions, Section 5.

3. Earning Points

Points are earned on:

• Qualifying product purchases; and
• Completion of Kratom University.

Kratom University points are awarded once per person. Completion on a second or subsequent account does not earn points, and any points awarded on a duplicate account are subject to forfeiture under Section 7.

Current earning rates, and the points awarded for any qualifying activity, are displayed at www.wholeearthgifts.com/rewards/. The Company may add or remove qualifying activities, set and adjust earning rates, and exclude certain products, transactions, or activities from rewards eligibility. Any additional qualifying activity will be announced on that page. Changes are made in accordance with Section 9.

4. Redemption

Points may be redeemed for discounts on eligible non-subscription purchases through the rewards system at checkout.

• Points may not be applied toward subscription purchases or subscription-related fees.
• In the event of any conflict between rewards benefits and subscription pricing, the Subscription Terms take precedence.
• Redemption values, point ratios, and any minimum redemption threshold are displayed at www.wholeearthgifts.com/rewards/ and may be adjusted in accordance with Section 9.
• Points redeemed in a transaction that is subsequently refunded or reversed may be deducted from your account.
• Points earned on an order that is subsequently refunded, cancelled, or reversed, in whole or in part, may be deducted from your account. Where an order is partially refunded, the deduction is limited to the points attributable to the refunded amount.
• Where referral credit is reversed under the Referral Program Terms, Section 9, and recovery is taken from your rewards points, the points are voided as a remedy under these Rewards Program Terms. This does not convert points into cash or into store credit, and it does not give points any monetary value.
• Where points were issued to you as store credit under the Master Terms & Conditions, Section 6.6, they are not deducted under this Section on the ground that they were not earned on a purchase.

5. Non-Stacking Rule

Rewards points may not be combined with subscription pricing, discount codes, promotional offers, sale pricing, referral credit, store credit, affiliate discounts, or any other discount or benefit unless expressly authorized by the Company in writing. This restriction is a core condition of program participation.

6. Account, Transfer, and Expiration

• Points are non-transferable and may only be used by the account holder who earned them.
• Points may not be sold, gifted, assigned, or otherwise conveyed to any other person or entity.
• Points do not expire.
• Points are forfeited immediately upon account termination for any reason.

7. Fraud and Abuse Prevention

The following conduct is strictly prohibited and may result in immediate point forfeiture, account suspension, or permanent termination:

• Creating multiple accounts to accumulate points;
• Completing Kratom University on more than one account in order to earn points more than once;
• Manipulating or circumventing the points system through any unauthorized method;
• Redeeming points obtained through fraudulent or prohibited activity; and
• Any conduct intended to exploit the Program for unintended gain.

Conduct prohibited by the Master Terms & Conditions, Section 5, may also result in forfeiture of points under this Section. We reserve the right to void points, reverse rewards transactions, and suspend or terminate accounts where abuse is suspected or confirmed, at our sole discretion.

8. Program Modifications and Discontinuation

We reserve the right to modify, suspend, or discontinue the Program, or any aspect of it, at any time without liability. This includes changes to earning rates, redemption values, qualifying activities, and program structure.

Where the Program is discontinued, we will provide notice in accordance with Section 9, and points already posted to your account may be redeemed on eligible purchases during that notice period.

9. Changes to These Terms

We may update these Rewards Program Terms from time to time. When we do, we will revise the Last Updated date at the top of this document. Changes take effect when posted, except that a change which materially reduces your rights or materially increases your obligations takes effect thirty (30) days after it is posted, and we will notify account holders holding a points balance by email before it takes effect. Material changes include a reduction in earning rates or redemption values, the introduction of any limit on the use of points already earned, and discontinuation of the Program.

A change does not apply retroactively to a dispute that arose before the change took effect. Continued participation in the Program after a change takes effect constitutes your acceptance of it.

10. No Cash Value; No Property Rights

Points have no monetary value and may not be redeemed for cash under any circumstances. Points do not constitute property and create no legal entitlement. The Company determines point balances, eligibility, and redemption in its discretion, subject to the dispute resolution provisions of the Master Terms & Conditions, Section 11.

11. Contact Information

Whole Earth Group, LLC d/b/a Whole Earth Gifts
4108 SW Green Oaks Blvd. #173176
Arlington, Texas 76003
Phone: 1-888-695-7286
Email: support@wholeearthgifts.com
Website: www.wholeearthgifts.com